Our coronavirus plans

Latest update: Friday 3rd April 2020

According to the Government, the Landlords’ repair obligations have not changed. Tenants have a right to a decent, warm and safe place to live – and it's in the best interests of both tenants and us, as a landlord, to ensure that our homes are kept in good repair and free from hazards. No work will be carried out in any household which is isolating, or where an individual is being 'shielded', unless it's for us to remedy a direct risk to the safety of the household, such as emergency plumbing or repairs, and where the contractor is willing to do so. In such cases, Public Health England guidelines will be adhered to. 

See our repairs FAQs.


Further information can be found on the Government website.

As a precaution, we're also screening all our customers on the day of appointments to avoid contact with customers who may have, or be exhibiting symptoms associated with Covid-19. 

Please note that all our contractors have been instructed to ensure Public Health Guidelines are adhered to; including maintaining a 2-metre distance from any household occupants when carrying out a repair to maximise everyone’s safety. All our contractors are also being screened to ensure that those that may have symptoms, however mild, do not carry out works.

FAQs

We've added more to our coronavirus FAQs, including questions about repairs and rent. If your question hasn't been answered, contact us and we'll be more than happy to help. 

COVID-19 statement

As the situation regarding COVID-19 (coronavirus) continues to develop, we've been closely monitoring guidance from the Government and NHS to prepare for and to take a proactive approach to protect our three main priorities; our staff, our residents and maintaining our services for as long as possible. These challenging circumstances mean tough decisions need to be made to help keep you, our residents, and our staff safe.

To enable us to do this we're taking the following measures to reduce the risk of COVID-19 spreading;

Our offices

On the advice of the Government, we've closed our offices, to minimise the chances of the virus spreading among residents, staff and our partners. Our staff are able to work remotely, and whilst we'll try and deliver a normal service, we may have to prioritise what we do in line with government advice and availability of resources. Even though we're now operating as a virtual business, the way you can get in touch hasn’t changed.

Home visits

Our team will not be making any routine visits to your homes. If you have an appointment booked with us, someone will contact you soon to discuss this with you. We will still, however be responding to tenancy queries and anti-social behaviour as usual.

Repairs

We've already discussed contingency plans with our contractors and as a result, we'll be changing the categories for some of our repairs so that we focus on those that are more urgent. Other repairs will still be dealt with, however if they're not deemed to be an emergency they'll be scheduled within 30 working days. You'll still be able to report them to us in the same way, using the options outlined above.

Rent

We understand that some of you will be concerned about how you'll pay your rent. If you're facing financial difficulty, we ask that you contact us for help and advice. We aim to be proactively supporting residents through this difficult time and the last thing we want is for anyone to be worrying unnecessarily, so please make sure you contact us as soon as you can.

If you're self-employed or run a small business, we'll also be able to help you access the additional benefits and any funding that has been recently announced by the Government.

Whilst we understand that this situation is likely to be concerning, it's important that everyone does their bit to help overcome the challenges that we face as a community and as a country due to the emergence of this new disease.

Things will undoubtedly change daily, so we advise you to check this web page frequently for all the latest information and FAQs.

You can also find us on Facebook and Twitter, so please follow us there too.

We’d like to wish you all good health during these uncertain times.

Read our coronavirus FAQs for answers to frequently asked questions.

Typical symptoms of coronavirus

Typical symptoms include a fever and cough that may progress to severe pneumonia, causing shortness of breath and breathing difficulties.

Latest information