Twenty11 is a new and different type of housing organisation, specifically set up to respond to modern day challenges and the desire to provide tenants with more than just a home. Customers in our group structure told us that the key issues in our community were:
We focus on what really matters - families and households are at the heart of what we do. While an affordable home is so important, we also aim to make a positive impact on people's lives through other ways. We seek:
We’re committed to helping our customers succeed and we’ve reinvented the traditional landlord/tenant relationship by building empowering and trusted connections.
Right from the beginning, we’re clear on the unique aspects of our offer and what tenants can expect from us. When customers register with us, they get a range of information that explains more about Twenty11 and gives clarity on what our expectations are from our tenants. They can then decide if they’d like to proceed with their application and be one of our tenants. It’s fundamental to us that we’re open and honest with our tenants, and we expect the same from them.
Our Realising Potential Approach is about empowering customers to realise their potential through making, meeting and exceeding goals in both their personal and working life.
Our Community Potential Specialists are professionals who use the concept of a solution-focused approach to achieve our Realising Potential Approach. They provide the support, guidance, and motivation to help our customers create a vision of what their preferred future could look like and empower them to identify and achieve the steps to get there, including helping them to access a range of partners. This is captured in their Personal Success Plan. Goals could link to a number of themes including, but not limited to, work, money, well-being and community.
We piloted Twenty11 for 12 months and the results of an independent research study were very promising. This indicated that our tenants travelled some distance in terms of bettering their prospects over a range of economic and wellbeing indicators. These encouraging results meant our Board agreed to extend our pilot to a two-year trial. Over this period, we continued to evaluate the impact of our model on our tenants. After the two years, a decision was made by Board to formally end our trial and to confirm our long-term future as a housing provider for the community. We hope that we’ll see changes in communities, with increased community activity and peer support, a reduction in anti-social behaviour and sustainment of tenancies. We also hope that our approach will support our tenants to be resilient in these uncertain times.
Our office and most of our homes are based in High Wycombe. However, we also have homes further afield. Locations include:
Along with our current stock, we also have an ambitious development programme which will see us deliver high quality homes, and means we can offer Twenty11 customers a range of products. These products are listed below:
When a customer first applies for one of our homes, we’ll ask them to provide information about their household and their household’s income, so that if we offer them a home we can set a rent based on what’s affordable for them.
Lots of people choose to rent a home rather than buy. Market rent homes are open to anybody who can afford to pay the rent and sustain the tenancy. There’s no need to register with the council and there is no discount on these homes. Customers should expect to pay the same as they would to another private landlord in the local area.
Find out more about our Market rent homes.