Rent and benefits

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If you find yourself without a job, on reduced income, or about to become unemployed, you should apply urgently for Housing Benefit and Council Tax support:  

To check and calculate your Housing Benefit entitlement and other benefits, visit:

1) How can I pay my rent?

You can pay your rent online through the allpay website.

2) I'm worried about how I'll pay my rent, can you help?

We have a team of people who are here to help and support you. Please contact us via the portal as soon as possible if you’re facing any financial difficulty, so we can help you before any arrears build up.

3) How can I apply for Universal Credit, and would I qualify?

The government has a helpful page all about Universal Credit which explains who is eligible and how to apply. To apply, you'll need to have to hand all your income details, bank account information, and your rent details.

If you’re making a claim for Universal Credit and don’t know where to start, we’ve got a handy guide for you. Just follow the link to our Universal Credit Helper and you’ll get a simple step-by-step guide on how to apply, what each stage of your claim means, and the information you’ll need to have for every stage.

4) I already receive Universal Credit/Housing Benefit, but my income has changed - can I now get more?

Depending on your circumstances, you may be entitled to an increase in your benefits. You can advise Universal Credit of changes to your circumstances by updating your details within your account. Please let us know if you plan on making a claim to increase your benefits as a result of a reduction in your income.

5) What happens if I fall into arrears?

It's important that you get in touch with us and agree with a member of the team how you'll manage your account and any arrears.

If your starter tenancy is coming to an end and you're in arrears, we may consider extending your starter period - we'll discuss this with you.

6) How can I find out what other benefits I can apply for?

If you think you may be entitled to benefits, or want to find out more about benefits that might be available, have a look on which has lots of useful information. You can also contact us directly for advice.

7) Can I start a Personal Success Plan?

Yes, definitely. We’re always keen to help our tenants to realise their potential and identify their steps to success. Please drop us a message on the portal and one of our Realising Potential Specialists will get in touch with you.