Contact us

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You're welcome to get in touch with us, whether you're interested in a home, are an existing tenant or have a general enquiry.

If you're an existing applicant or tenant

If you’re an existing applicant or one of our tenants you can contact us via your Twenty11 account. Log in now

If an emergency repair is needed

In an emergency we can take telephone calls. However, if your call is not about an emergency you will be redirected to one of our online digital channels.

An emergency repair would be one that is an urgent health and safety issue, such as an uncontrollable leak.

The number to call is 01494 700011.

General enquiries

If you’re not registered with us, have an interest in a market rent home, or have a general enquiry, please email


If you're not happy with our services, or want to share some positive feedback, visit our feedback page for more information.

Press and media enquiries

If you're a journalist and would like to contact us with an enquiry, email